AMINA SHUAIBU CHUL
Entry-level Finance & Customer Support Professional
Maiduguri, NG.About
Detail-oriented and results-driven professional with an HND in Accounting and practical experience in customer support and financial operations. Eager to leverage strong analytical skills, commitment to excellence, and proven ability to collaborate effectively to achieve organizational objectives and contribute to financial accuracy and client satisfaction in a dynamic environment.
Work
Fairmoney
|Financial Support Associate
Nigeria
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Summary
Contributed to financial operations and customer support within a fast-paced digital banking environment, focusing on efficient service delivery and client satisfaction.
Highlights
Assisted a diverse client base with inquiries regarding digital banking products, ensuring timely and accurate information delivery.
Processed and verified financial transactions, contributing to the accurate management of customer accounts and reducing processing errors.
Applied critical problem-solving skills to resolve complex customer issues, improving user trust and retention for financial services.
Maintained strict adherence to financial regulations and company policies, ensuring compliance in all customer interactions and data handling.
MTN (Conversa)
|Customer Service Representative
Nigeria
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Summary
Supported customer inquiries and resolved service issues for a leading telecommunications provider, ensuring high levels of client satisfaction and operational efficiency.
Highlights
Managed an average of 50+ daily customer inquiries, resolving issues related to mobile services and billing with efficiency.
Provided accurate product and service information, enhancing customer satisfaction and contributing to a positive brand image.
Collaborated with a team of 10+ representatives to maintain service level agreements and improve overall customer support efficiency.
Utilized CRM software to meticulously log interactions and track customer issue resolution, ensuring comprehensive record-keeping and follow-up.
Education
Ramat polytechnic
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HND
Accounting
Sabon afaka Mando kaduna
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Senior Secondary School Certificate
General Studies
Imam Malik Islamic School
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Primary School Leaving Certificate
General Studies
Languages
English
Hausa
Marghi
Skills
Core Competencies
Ability to work independently, Interpersonal Relationship Management, Commitment to Work, Compliance Adherence, Honesty & Capability, Customer Service, Financial Record Keeping, Data Entry, Problem Solving, Teamwork, Communication.