AMINA SHUAIBU CHUL

Entry-level Finance & Customer Support Professional

Maiduguri, NG.

About

Detail-oriented and results-driven professional with an HND in Accounting and practical experience in customer support and financial operations. Eager to leverage strong analytical skills, commitment to excellence, and proven ability to collaborate effectively to achieve organizational objectives and contribute to financial accuracy and client satisfaction in a dynamic environment.

Work

Fairmoney

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Financial Support Associate

Nigeria

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Summary

Contributed to financial operations and customer support within a fast-paced digital banking environment, focusing on efficient service delivery and client satisfaction.

Highlights

Assisted a diverse client base with inquiries regarding digital banking products, ensuring timely and accurate information delivery.

Processed and verified financial transactions, contributing to the accurate management of customer accounts and reducing processing errors.

Applied critical problem-solving skills to resolve complex customer issues, improving user trust and retention for financial services.

Maintained strict adherence to financial regulations and company policies, ensuring compliance in all customer interactions and data handling.

MTN (Conversa)

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Customer Service Representative

Nigeria

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Summary

Supported customer inquiries and resolved service issues for a leading telecommunications provider, ensuring high levels of client satisfaction and operational efficiency.

Highlights

Managed an average of 50+ daily customer inquiries, resolving issues related to mobile services and billing with efficiency.

Provided accurate product and service information, enhancing customer satisfaction and contributing to a positive brand image.

Collaborated with a team of 10+ representatives to maintain service level agreements and improve overall customer support efficiency.

Utilized CRM software to meticulously log interactions and track customer issue resolution, ensuring comprehensive record-keeping and follow-up.

Education

Ramat polytechnic

Maiduguri, Borno State, Nigeria
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HND Accounting

Sabon afaka Mando kaduna

Kaduna, Kaduna State, Nigeria
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Senior Secondary School Certificate General Studies

Imam Malik Islamic School

Maiduguri, Borno State, Nigeria
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Primary School Leaving Certificate General Studies

Languages

English

Hausa

Marghi

Skills

Core Competencies

Ability to work independently, Interpersonal Relationship Management, Commitment to Work, Compliance Adherence, Honesty & Capability, Customer Service, Financial Record Keeping, Data Entry, Problem Solving, Teamwork, Communication.